Forum Discussion

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

TELUS TV Feature Updates - Ongoing

Dear Neighbours,    We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Rocky3's avatar
Rocky3
Guardian
7 months ago

Optikal_Speak have you scrolled thru fav with the up/down of the circle? That is what I do

KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
7 months ago

Rocky3 Optikal_Speak 

 

I'm not sure I'm following, so here's what I can tell you.

 

1. There are 2 places to access your favourite channels: the home screen (see screenshot) and in the guide, with the filter set to favourites. There was a bug some months ago where this filter wasn't persistent from session to session, but this was resolved awhile ago. You should see 'My favourite channels' in the top left of your guide view when the filter is active.

 

 

2. When in the guide, tapping the d-pad (or wheel around the OK button) up or down moves the focus on the guide cell up or down one cell. Tapping left or right moves the focus left or right one cell. Pressing and holding has the effect of fast-scrolling. Programming a double-tap is complicated timing-wise, as users have different tapping speeds and some might want to jump 6 while others might only want to move 2 cells. This will help some and make it worse for others.

  • Optikal_Speak's avatar
    Optikal_Speak
    Leader
    7 months ago

    Rocky3 

     

    Thanks for the detail. My app version 1.25.4.300 is current. Creating, editing and navigating as you described is understood and functional.

    So, question...you have to press Guide button, as the only means,  to access (activate) My Favorite Channels list and navigate from that point? 

     

    I'll try to be more specific and clear. In My Favorites the only 800 series channel I have ❤️'d is 815 BNN Bloomberg . The next sequenced favorite is 900 TSN. All the other 800 series channels I have not set to Favorites. Yet, when viewing 815 and pressing channel up (not hitting Guide first) it changes to the next All Subscribed channel list in my case 819 and so on.

     

    Additionally, if I choose the up button on the Ok wheel a "mini" guide appears again with All Subscribed channels in sequence.

     

    My expectation (ask) is that once Favorites are set one should not have to press Guide to activate/initiate, as the only means, to stay in/with Favorites w/r/t the remote's functionality. 

     

    Once My Favorites is created and "locked in" any of the remote navigation or scroll functions should operate thru the My Favorites list...no?

     

     

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    7 months ago

    c'td:

     

    To page up/down (jump 6 cells at a time), you can use the channel up/down button. Skip back/skip forward (circular arrows on either side of the apps button) will jump you forward/back 1 day in the guide. We currently load 11 days into the future and 30 hours into the past (for restartable programs). If the channel up/down button isn't paging forward or is resetting the guide filter, you want want to check your app version, the latest should be 1.25.4.300 (updated from 4.200 over the last couple of days).

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