Forum Discussion
CB94
7 months agoNeighbour
Telus tv digital box volume
Im having trouble with my volume on my telus tv digital box. I just set it up the other day and now my tv volume system has to be at almost 100 and it is still pretty low. Ive tried, disconnecting th...
JustJames
6 months agoNeighbour
What if I don’t have the voice remote? I have the slimline 2. I have the same issue. The remote is synced to my tv but the volume is low. How do I turn up the volume on the digital box? Thanks
- afsfedswfssfd21 days agoNeighbour
I don't like Google listening to all I say so I "Deny" all microphone permissions and I haven't signed in to my Google account with Telus as I don't want my viewing habits shared with an endless list of advertisers.
So to get around the above restrictions:
Get a paperclip and press the factory reset button on the back of the digital box.
- TELUS_Support6 months ago
Official Support Team
JustJames Can you try the following to see if it helps:
Unpair the remote from the TV:
Press and hold the OK/SEL button on the remote for about 3 seconds until the green LED next to the OPTIK button flashes twiceEnter 9 8 7 using the number pad on the remote
Press TV POWER once
Enter 0 0 0 0 on the number pad
This will clear the TV programming from teh remote and enable you to adjust the set-top box volume.
Use the volume buttons on the remote to increase the digital box volume to 25 (recommended but you can adjust to your preference).
Re-program the Slimline 2 remote:
Press and hold the OK and OPTIONS buttons simultaneously until the LED flashes twice.
Enter 9 8 7 on the number pad. The LED will flash twice again.
Press TV POWER. The LED will blink once.
Enter the 4-digit code for your TV brand (codes can be found in this document).
If successful, the LED will flash twice.
After re-programming, test the volume control:Try adjusting the volume using the remote.
The remote should now control your TV's volume while the digital box is set to a consistent level.
You may need to run the steps a few times if it didn't work the first time.