Forum Discussion
Telus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.”
While the TV is on, the...
KHR
TELUS Team Member
TELUS Team MemberUpdates are pushed automatically; they shouldn't need any intervention from you. That said, if your device isn't connected to the internet, or something goes wrong, the updates might not arrive. You can always check for an update via Settings > Device settings > Device Preferences > About > System update
Another week has gone by without any improvement to the “All Channels” vs “Favourite Channels” issue, which I have to change every day when I turn on the TV in spite of having the latest update installed. If I turn off the TV for an hour, when it is turned on an hour later it still “remembers” to go to Favourites but the next day it again reverts to All Channels. Why con’t we be put in touch with a real person who can understand what I’m talking about and actually cares enough to want to fix the problem that it appears many many other people are having too. I know it doesn’t help to talk to the usual people on tech support because I have wasted many hours on the telephone and they don’t have any solutions other than rebooting everything. Rogers is starting to look better to me with every passing day……
TELUS_SupportOfficial Support Team
Termar We're aware of the bug and our Dev team is working on a fix so there's no need to invest your time in speaking with more people. While we don't have a timeline to share, we'll definitely update this post once we have something concrete to communicate :).
Thank you for letting me know that at least you are working on a fix.
