Forum Discussion
Telus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.”
While the TV is on, the...
Okay - I'm new to telus so bear with me.
Looks like there was a recent Telus TV+ update to 1.26.4.200 that may have fixed this issue? However the update has only occured on one of my boxes - my other box is still at 1.26.3.200 and still has this issue.
I'm not sure how to force an update on the other box since it doesn't show up on Google Play (maybe has to be pushed by Telus?
Didn't realize we had to be such techies just to run our TVs these days :(
KHR
TELUS Team Member
TELUS Team MemberUpdates are pushed automatically; they shouldn't need any intervention from you. That said, if your device isn't connected to the internet, or something goes wrong, the updates might not arrive. You can always check for an update via Settings > Device settings > Device Preferences > About > System update
Hi KHR,
Can we get a status of this "all Channels" issue?
I called again to follow-up (Case BOS-48134) but it sounds like it was closed because they found no "back-end" issues and sent it over to another department.
1. Does Telus acknowledge this as an issue?
2. Are thy working on a fix, and if introduced with a recent upgrade could we go back until it is fixed?
3. Where can we see what version we should be on and the release notes of updates?
Just to point out the importance of this - I have a spouse with alzheimers and an 89 year old mother. Between the issue of reverting to "ALL CHANNELS" and no way to bypass the home screen, it's very difficult for them to operate the TV by themselves.
Thanks
Didn't work for me, how do I check what version I'm on
TELUS_SupportOfficial Support Team
Can you try checking for an update via Settings > Device settings > Device Preferences > About > System update ?
Both our boxes had the correct version but were still showing All channels when turned on this morning. I went to Device Settings etc and forced another update on both. When I went back to the Guide, it finally went automatically to My Favourite. Hallelujah and thank you for finally fixing this issue!
Well that was short-lived! Both TV’s are now going back to All Channels. Noooooo!
Sadly I was wrong, like Temar my channels today are going back to "All Channels" Argggg :(
Not sure how long we have to wait since Telus Tech support has never gotten back to me after calling them weeks ago and escalating this issue.
