Forum Discussion

604yvr778's avatar
604yvr778
Organizer
26 days ago

Telus TV+ channel guide keeps switching to "all channels"

I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.” While the TV is on, the...
Channel guide
TELUS TV+
TheLastElite's avatar
TheLastElite
Organizer
13 days ago

I am having the same problem. The guide keeps going to all channels instead of my subscribed channels.

KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
11 days ago

Hi TheLastElite​ ShutdownShane​ BonnieBee63​ can you confirm a few things to help us out?

  1. do you see the picture-in-picture preview in the top left corner of your guide (wait 2-3 seconds and there should be live video playing in that window)
  2. do you have any favourite channels selected? If yes, can you try changing your guide filter to 'favourite channels' and turning your box on/off and see if this filter is retained? If no, can you please try adding a couple of favourite channels, filtering your guide to favourites and turning box off/on?
  3. have you tried logging out of the box and back in with your My TELUS username and password (Settings > Account information > Switch account)?

 

Thanks for the help; our development team is not able to recreate this issue and we're trying to eliminate a few variables.

  • ShutdownShane's avatar
    ShutdownShane
    Neighbour
    3 days ago

    Besides changing my settings bear icon to a butterfly, what was updated with 1.26.4.200 app update? Guide is still defaulting back to all channels and not sticking to subscribed channels.

  • flash54's avatar
    flash54
    Helpful Neighbour
    3 days ago

    Is the guide supposed to have Picture in Picture preview now?  Because mine doesn’t and I’m in version 1.26.4.20.

  • Termar's avatar
    Termar
    Organizer
    11 days ago

    I have tried all the suggestions from KHR multiple times to no avail.  I even tried deleting and resetting my favourites. On point #1, my p-i-p preview is a still picture, not a live video playing in the window.

    When so many people are having the same issue why is Telus denying any responsibility for this problem?

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      11 days ago

      Gotcha. We'll send you a private message to get your info for our Optik team. Check your Inbox.

  • ShutdownShane's avatar
    ShutdownShane
    Neighbour
    11 days ago
    1. Yes I see the PIP
    2. About 14
    3. Have not signed out and back in, but have done hard reboot and same behavior on all my Optic boxes
    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      11 days ago

      Thanks for the help! For the second and third points, did you try the steps KHR inquired about?

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