Telus TV+ channel guide keeps switching to "all channels"

There are a few things to try:

- Try refreshing your profile by going to Settings --> Account --> Profiles. Create a test profile, switch to it, set a favourite, and then switch back to your main profile. This forces a rewrite of your user preferences on our servers, which can fix it in some cases.

- Check the app versions by navigating to Settings --> System Information to see if you're on the latest build version or if it says there's a more current one available.

- If you have HDMI-CEC (the feature that turns your TV off when you turn the Optik box off) enabled, try disabling it for a night and then checking it the next day. We've seen rare cases where the TV sends a 'kill signal' to the Optik box too quickly, preventing the box from saving the current UI state (including any guide filters you may have set up) to its memory before it shuts down.

levelclose you can try these things too to see if the help!