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Telus TV Autoplay
I am asking again. I’ve been asking for years and many other users have been on this forum with the same issue. I will ask again, as this issue drives me right out of my mind. Once you watch live...
Thanks for the feedback.
While in the TELUS UI: live shows resume after 15 minutes of being paused. On Demand and Recorded shows do not automatically resume if they've been paused, but they will remain paused in the background as you navigate around the interface. When the automatic resume was designed, we found that >99% of folks returned within the 15 minute time-frame. Clearly you're in the 1%.
All programming; live, On Demand and recordings will resume if you exit the TELUS TV ecosystem, go into 3rd party apps (Netflix for example) and return. Live programs cannot be paused to exit into 3rd party apps. This (and the 15 min pause buffer from above) is because the pause point is stored in the cloud, and allowing millions of customers to pause for infinite amounts of time could create a massive memory storage issue.
A couple of one-click solutions as you return from Netflix etc. are to 1. mute the TV if it's too loud, or 2. press the back/exit button or the home button to dismiss any menu overlays. There shouldn't really be any need to be madly exiting menus...just one press of the home button on your remote will get you back to what's playing.
KHR
TELUS Team Member
TELUS Team MemberThanks for the feedback.
While in the TELUS UI: live shows resume after 15 minutes of being paused. On Demand and Recorded shows do not automatically resume if they've been paused, but they will remain paused in the background as you navigate around the interface. When the automatic resume was designed, we found that >99% of folks returned within the 15 minute time-frame. Clearly you're in the 1%.
All programming; live, On Demand and recordings will resume if you exit the TELUS TV ecosystem, go into 3rd party apps (Netflix for example) and return. Live programs cannot be paused to exit into 3rd party apps. This (and the 15 min pause buffer from above) is because the pause point is stored in the cloud, and allowing millions of customers to pause for infinite amounts of time could create a massive memory storage issue.
A couple of one-click solutions as you return from Netflix etc. are to 1. mute the TV if it's too loud, or 2. press the back/exit button or the home button to dismiss any menu overlays. There shouldn't really be any need to be madly exiting menus...just one press of the home button on your remote will get you back to what's playing.
So we recently upgraded to this new service from the previous Optik pvr box. This to me is a step backwards taking away a feature we used to use frequently when a phone call comes in or something is going on with the kids.
15 minutes is a too short of default in my opinion, is there a way to increase this length of time?
thx
- KHR
The simplest solution is just to hit record on the program if you think or know that you'll be longer than 15 minutes. This will allow you to pause indefinitely and not miss anything. Cloud recording capacity is unlimited.
- Wow. An explanation and clear help. After all these years. You really know your stuff and thank you….so much! Muchly appreciated.
Shelley
