Forum Discussion

Bpiper's avatar
Bpiper
Organizer
11 months ago

Telus TV app

I have been trying to access Telus TV app for the past few weeks. I can access the basic channels but not the channels I subscribe to (sportsnet, TLC, etc). I’m hoping someone here can help me. Whenever I call Telus it’s such a run around and frankly I don’t really have time for that. People seem to get solutions more promptly here. 
thanks! 

3 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    Have you tried uninstalling/reinstalling the app? Is your app updated to the latest version?

    • Bpiper's avatar
      Bpiper
      Organizer
      10 months ago

      Yes I have tried deleting and reinstalling. And can confirm I am subscribed to the channels as I watch them on the Tv at home but can’t access them through the app 

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        10 months ago

        Gotcha. Our Optik team will want your account info to investigate. We'll send you a private message to discuss further.

Related Content