Forum Discussion
Telus TV+ app UX is poor for easy viewing
Recently switched from Shaw to Telus for TV, while I personally don't have any problems with using the Telus provided hardware (TELUS TV Digital Box) and TV+ app, my grandfather cannot reliably use i...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi jrods, thank you for taking the time and outlining the challenges and frustrations, your feedback is sincerely appreciated. I can take this back to the team for review. In the meantime, I was wondering if it will be easier to ask Grandpa to use the "guide" button immediately upon opening TTV+. For example, instead of trying to navigate out of the home screen by selecting the "Live TV" tab (which requires several buttons to be pressed), simply press the guide button and select any program that is airing. This takes Grandpa to a "TV view", and he can use the channel number pad and surf buttons (CH up and down arrow) like regular TV. Any time Grandpa accidentally presses a button on the remote that prompts home screen, apps, show info, etc, press the guide button to essentially dismiss the screen and click a program to bring up live TV. If he gets really deep into certain info pages, he might need to press the guide twice to bring it up.
Another option that might be helpful is using the Google Voice Assistance (the colorful button around the middle), upon pressing, Grandpa can directly ask to be taken to the guide by saying "guide". I do recommend always defaulting to the guide view since that's the path that would most likely prompt the live TV view. Hope that helps!
Thank you for your suggestions but using the guide is too complicated for him and has a really hard time remembering what steps and buttons to use in relation to what's going on the tv, so using the guide confuses him. He is capable of using the number pad and channel change buttons when only the tv channel is displayed.
The assistance button doesn't seem like it would work either and would pose further confusion. At least when i used it, it wasn't very good getting where i wanted it to go with tv channels, although i didn't play around with it too much.
- Optik-Kate
I double checked the interface, and I believe the best combo of buttons to get to Live TV would be "guide" + "ok", and then he can use the channel surf button and number pad. He doesn't need to navigate channels within the guide at all if he doesn't want to.
