Forum Discussion
Telus TV+ App on Apple TV - UX
Reposting this a year later, still having the same UX issue on my Apple TV 4k gen3 with the telus streaming app. I recall someone saying it was fixed, perhaps it was in a build but since has been rem...
Yep, this has been happening for as long as I can remember. The Guide is the best feature they have in the app for watching TV, however it gets no real love and is a mess.
KHR
TELUS Team Member
TELUS Team MemberThe latest update has improvements to the guide scrolling experience; if you have automatic app updates on it should show up within the next few days or you can manually download the new version right away. We have found that the black touchpad remote from 9+ years ago is quite sensitive, but with the aluminum remotes with d-pad, the scrolling experience is much improved.
I'll check it out but will echo what TelusSadFace said, it was not a trackpad issue, I use the latest Apple TV 4K with the aluminum remote, what is actually happening is when I scroll down the list of channels under a specific time ( most often the time it currently is - aka live) if I hit a block that spans a large amount of time it will send me back to the beginning of that content block taking me back to a totally different position on the timeline of programming. Like mentioned, I can click the back arrow function on my remote to reset but it's a very annoying user experience in general, I just want to scroll down and see what's on, and then I get whipped to another date/time. I think it would make more sense to let me comfortably scroll down without losing my spot on the timeline if that makes sense. I would suggest just trying it out and you will see as you scroll down, one channel, like a new channel will take you back to another date/time as you navigate down the list.
It has nothing to do with the remote, and more to do with how the guide refreshes or moves around on it's own. Like the original comment, it will bounce around with times and channels on it's own at times. Using the back button, even multiple times, is the only solution to this that I found
- KHR
So you are still having this problem with the app update released on Thursday? (app version 2.27.0 build 1039) And so that I understand what you're saying, the focus state (what's highlighted) of the guide moves without touching the remote at all?
If there is an update I will check it out then. Yes the focus state would move on it's own, between channels and time without any interaction with the remote. Did the update address this issue? The only other issue I usually have with the app is that playback always gives an error, mainly with Recordings or Restarting a show. I have made a separate post about that though here.
