Forum Discussion

Matdman's avatar
Matdman
Organizer
2 years ago

Telus TV+ Android App Error Pixel 8 Pro

Error Sorry, an error was encountered. Please try again. If the problem persists, visit telus.com/telustverrors for more details about error messages. java.net.MalformedURLException: no protocol: ...
Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi Matdman, there is a "playback performance" toggle in settings (click the ME icon in the bottom right to bring up the settings) Let me know if this helps with the error at all. We'd also like to know if you are seeing this on Live, VOD, or both. Are you on VPN by any chance? 

 

dru if we can collect some additional info, the team can investigate further. The following info would help: IP Address, account info, exact device model, OS level, TELUS app version, and security patch level.

  • Forrek14's avatar
    Forrek14
    Neighbour
    2 years ago

    Hi, I am having this same issue on a Google Pixel 7A, both VOD and live. I am not on a VPN. I tried the "playback performance toggle, it didn't work. On Android version 14, app version is 2.20.276.001.

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hey, I'll send you a private message to discuss further as well, thanks.

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Optik-Kate No problem. 

     

    Matdman I'll send a private message your way to see if we can get that going. Please keep an eye out for it 🙂

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