Forum Discussion

BDJ's avatar
BDJ
Neighbour
9 months ago

TELUS Satellite choppy video

Over the past month or so all the sports channels and now the news channels on Telus satellite no longer plays the video smoothly.  Its like there is a buffering issue or maybe the definition is now ...
mkilburn9's avatar
mkilburn9
Neighbour
8 months ago

I have been having the same issue. It started with Sportsnet and has moved to a lot of channels now. It is terrible to watch sports now, and has me thinking if I should be looking for a new provider. 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

Definitely not the experience we want for our customers! We'll send you a private message to discuss further.

  • Mabert32's avatar
    Mabert32
    Neighbour
    8 months ago

    Having the same issue with both HD and non-HD channels. I’ve tried every recommendation I found online and this issue continues. Any suggestions before I seek an alternative provider?

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      8 months ago

      Please send us a private message with your account details so we can investigate further.

      • T_in_Edmonton's avatar
        T_in_Edmonton
        Neighbour
        8 months ago

        My patent's Telus satellite service is suffering from the same jumpy/choppy video - makes it almost impossible to watch. 

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