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Ziggy_99's avatar
Ziggy_99
Neighbour
2 years ago

Telus rural internet 5G admin acccess

I have the Telus 5G rural internet, but I believe I still have poor signal quality/strength just like my old smarthub 500 plan, which is still place for the time being until Telus phases it out.    ...
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

Hello. Just following up on this, so very sorry for the late reply. Were you able to get an answer to this, or speak with our Mobility team for assistance?

  • Ziggy_99's avatar
    Ziggy_99
    Neighbour
    2 years ago
    No not really.

    I had a techician call me and tell me that on his end everything looked good, with regards to my signal strength and quality. However, I would like to be able to verify this myself. I was not given a a password nor a username for the external modem. The only thing I can access is the Wifi hub in the house via the Telus Connect app, which tells me absolutely nothing. I cannot change any settings at all with regards to my network like I can when I log into my ZTE MF279 modem on our Telus Smart Hub 500 plan.

    Any information regarding this would be greatly appreciated.
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