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Telus Optik tv guide error for ch 716 Travel XP
Every time there is a time change (twice a year), there is a subsequent error in the Telus optik tv guide for one channel in particular. Currently, after the return to standard time, the schedule for...
Hi rhvic, thanks for flagging this. We were able to get the third-party vendor to realign the guide based on the timezone (it took some time, but it's done!). We also added a calendar reminder to reach out to the vendor ahead of time before the next time change! Thank you for the feedback!
Finally, so nice to see that the schedule is now correct (Jan 5).
Of course, at the next clock change, it will get misaligned again!
Optik-Kate
TELUS Team Member
TELUS Team MemberHi rhvic, thanks for flagging this. We were able to get the third-party vendor to realign the guide based on the timezone (it took some time, but it's done!). We also added a calendar reminder to reach out to the vendor ahead of time before the next time change! Thank you for the feedback!
So it is the day after another time change (Nov. 3/24), and once again the schedule for TravelXP ch716 is wrong by one hour. Can you please get this fixed again?
Thank you.
TELUS_SupportOfficial Support Team
Hey rhvic - please unplug the affected box from power, reboot your modem and plug your box back in after your modem is back online
NO, that has nothing to do with this problem. It is not my box, it is your guide schedule which is the source of the problem. Please read the entire thread from the beginning. Solve it by doing what the last Telus person did.
