Forum Discussion
Telus Optik box crashing
We have two optik boxes on Pure Fibre gig speed. One of them is stuck in a boot cycle and the other will work for a while, then the image and sound freezes and it reboots. This happens multiple times ...
If you've already tried power cycling the boxes then it's likely a hardware issue. You need to contact Telus customer service to get replacements.
Spontaneous reboots sometimes are a sign that the boxes are overheating. Do you have the boxes in a cabinet or stacked on other electronics?
Are you using Telus supplied hardware only or your own router?
It's all Telus gear. Two 4K boxes and the main router.
Which hardware are the supplied boxes Arris or Technicolor?
