Forum Discussion
Telus is mocking me.
Telus is mocking me. I don't understand what is going on! I live in Calgary and in 2018 I bought a new house and wanted to proceed with Telus since I was their customer many years already. Telus sal...
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Community Manager
Community ManagerHello. There seems to be an issue between service availability showing at your specific address in the system, and the actual physical location itself. In a case like this, our technicians onsite would definitely set your services up if it was possible and simply not say it wasn't possible for any other reason. We definitely could look into your location and see if our team can figure out why it's showing as having services available when in fact it appears that it's not possible.
I'll send you a private message to get your full address if you're ok with that, so that I can dig a bit deeper.
- Mod Edit - private information.
- A-B
Hey. I edited your comment as it contained private/sensitive info, but I looked into the address in our system and it does indeed say that this would need to be escalated to our team that handles these types of address situations where services show as available...but there may be a specific roadblock (i.e. no ports available, wiring not available in the address, address mismatching, etc.)
Your best bet would be to call this team directly at 1-855-595-5588, give them your address, and explain what has happened so they can investigate.
- Ok, thanks!
