Forum Discussion

DONTUSETELUS's avatar
DONTUSETELUS
Friendly Neighbour
12 months ago

Telus is charging for their internet wiring problem and lost internet time

I am a new Telus customer and have had nothing but negative experiences in terms of service and incorrect billing, long wait times to try to get help and now they want ME to pay for having my interne...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
11 months ago

Hi DONTUSETELUS - we would be happy to help with these issues. Are you still needing assistance?

  • DONTUSETELUS's avatar
    DONTUSETELUS
    Friendly Neighbour
    11 months ago

    I definitely need help with this problem and would like to pay the correct amount of my bill for monthly internet use. I hope you can resolve this in 24 hours. Thanks.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      11 months ago

      Hi DONTUSETELUS - this forum is for user-to-user support. They cannot help with billing issues.

       

      We'll send you a private message to help with your issue

  • DONTUSETELUS's avatar
    DONTUSETELUS
    Friendly Neighbour
    11 months ago

    Hello,

     

    I am back in town and need to get this sorted asap. I always pay my bills in full and on time, so if you would like to be paid then please contact me. 

    I am employed but my partner is retired and I would like you to sort this with him (Trevor).

    Let me know what information you need from me.

    Thanks.

  • DONTUSETELUS's avatar
    DONTUSETELUS
    Friendly Neighbour
    11 months ago
    Yes but I am away until Saturday January 11th.
    Please do contact me asap on Saturday!!
    Thanks.
    Joanne
    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      11 months ago

      We'll send you a private message to discuss

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