Telus is charging for their internet wiring problem and lost internet time

I am a new Telus customer and have had nothing but negative experiences in terms of service and incorrect billing, long wait times to try to get help and now they want ME to pay for having my internet line fixed. We were without internet for a week as well, so if anyone should be paying, it should be Telus paying us for the time lost.

Two service technicians came - the first was here all day and by 7:30 p.m. gave up and left. Then he told his boss we wouldn't let him finish the job (!?!). We had to spend even MORE time on the phone trying to get someone to finish the job and now we are being billed for the service technicians' time on top of our bill, which should be less to reflect the loss of internet service of one week. For a communications company, they certainly are hard to communicate with. I do not have time to wait on hold to have someone correct their mistakes - my time is valuable too!