Forum Discussion
TELUS Internet Agreement Not Being Honoured When They Said They Would
At the end of May, FibreConnect/Ledcor, on behalf of Telus, announced plans to install fibre optics in our neighbourhood. Around that time, Telus representatives began visiting homes with special off...
OK, you have a problem. You may have noticed you are not alone. Being annoyed is legit.
Instead of books, I read every new thread and follow some.I have come to understand the following;
The new hardware issues are taxing their resources (manpower). Like Shaw, Telus is growing too fast. They are signing customers before the infrastructure is built, in some cases even before they know it can be built. Outsourcing call centers to India, Guatamala and? only solves a place for complaints to land. You still need the limited number of in country techs that can actual fix a problem, a bottleneck.
Is your problem greater than my latest one with a sudden $44 increase in my monthly bill by discounts disappearing before their due date. My solution was simple, I am not paying the overage and expect one day it will be resolved.
