TELUS Internet Agreement Not Being Honoured When They Said They Would

I couldn't explain everything in one post. I was initially writing this for the CCTS. There is so much more that happened but we are limited to 2000 characters on here. Due to missed appointments and Poor communication and poor follow ups. For e.g. I have still not been contacted and it's been a week. And I know they won't call me, so now again I will have to call them. This is why it added to how long it took to finally get my internet installed.

Since Fibre Optic cabling was finally installed to my house Telus scheduled a service for that. Which took about a month before they came. Before they came, Telus Loyalty said they would honour my initial agreement. This is why I continued to have them install it. 

The price they offered is not even the issue its the principal. You can't do business like this. I'm not just going to back down on something that made me go through what I had to go through. This promotion was offered to me by Telus representatives. They are failing to honour it, after months of delays and mismanagement, reflects poorly on Telus’s customer service and integrity.  But what does that matter anymore today right. Doesn't seem like these companies really care about their customers. They say they do but actions speak louder than words.