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Telus Home Assistant (Google)
I noticed a few days ago my Google Home account is unlinking from my Telus account. This prevents me from being able to use Telus Home Assistant as it shows in the Google Home app that Telus set top...
There was an update pushed last week that should've resolved the issue; most customers have advised that it's been fixed. Are you still experiencing the same issue as before?
Hi Kate. Having issues with Telus Home Assistant again. Can you forward to technical team to investigate?
Thanks
TELUS_SupportOfficial Support Team
Hey Robbyvanz Jayson3392 we checked with our team and were advised that some backend system issues were causing this error. Issues however that we've been told should be taken care of. Could you try relinking again today and advise if it's working for you?
As of this morning, it is still not working. It said "Cannot reach Telus Home Assistant. Try again later"
- TELUS_Support
Gotcha. We've just been notified from our team that they were indeed able to replicate the same unlinking issue and are aware of the reason why the recent release didn't catch it. They've asked for a bit more time but say that the next release is scheduled for late evening on Mon Oct 6. So, come Tuesday this should be resolved.
That being said, Robbyvanz our team has asked for your account info so they can investigate your profile and use it for their upcoming work. We'll send you a private message to gather that so keep an eye out on your Inbox.
