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Telus email accounts not working on new MacBook Air
Hi; I have a new MacBook Air [Sonoma 14.2.1] on which I am not having much luck accessing emails using Mac Mail. I also have a desktop iMac on which I am accessing my Telus accounts just fine. I hav...
Hi Chris. (and others)
I ran into the same problem. MacOS Sonoma and Apple Mail. Here is what worked for me, and should for you.
Definitely use the documented TELUS procedures to tell Google I want to use "less secure access" to the email.
Then
Open the Apple Mail app, select Add Account and then DO NOT choose Google on the next prompt.
Instead, select "Other Mail Account".
Fill in the Email Address as your TELUS email address, Password as your TELUS email password.
Click on Sign In.
After a long wait, the access will fail, but you then have the option to change the email server.
Change to smtp dot telus dot net to smtp dot gmail dot com
AND
Change imap dot telus dot net to imap dot gmail dot com
Give that a try.
Your new inbox will be named TELUS, but you then have the option to rename it to whatever makes sense to you.
Give that a whirl and report back here so others can benefit.
Cheers.
Hi Mainframe, Fredp, et al;
I've tried the above previously, and once more just now [insanely expecting different results] but to no avail on my MacBook Air [Sonoma 14.2.1].
Bear in mind that the these accounts are, and have been, working on my iPhone [iOS 17.1.2] and my iMac [Sonoma 14.1.1].
Sometime around mid February this year, while I was away on vacation, all three of my Anonymous.net email addresses failed to sync any more on my Mac Mini M1 running MacOS Sonoma 14.2.1. All three are offline. Has anyone else experienced this?
- A-B
Community Manager
Not here, no. If you ever want to speak with our Tech Support team about this, they're available via Live Chat online over at www.telus.com/assist and they can take a look with you.
