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Telus email accounts not working on new MacBook Air
Hi; I have a new MacBook Air [Sonoma 14.2.1] on which I am not having much luck accessing emails using Mac Mail. I also have a desktop iMac on which I am accessing my Telus accounts just fine. I hav...
Hi Chris. (and others)
I ran into the same problem. MacOS Sonoma and Apple Mail. Here is what worked for me, and should for you.
Definitely use the documented TELUS procedures to tell Google I want to use "less secure access" to the email.
Then
Open the Apple Mail app, select Add Account and then DO NOT choose Google on the next prompt.
Instead, select "Other Mail Account".
Fill in the Email Address as your TELUS email address, Password as your TELUS email password.
Click on Sign In.
After a long wait, the access will fail, but you then have the option to change the email server.
Change to smtp dot telus dot net to smtp dot gmail dot com
AND
Change imap dot telus dot net to imap dot gmail dot com
Give that a try.
Your new inbox will be named TELUS, but you then have the option to rename it to whatever makes sense to you.
Give that a whirl and report back here so others can benefit.
Cheers.
Well, my test on the iPhone 14 Plus did not connect, but on the Macbook Air (Sonoma 14.2.1) it worked. On the iPhone, it kept telling me it needed a password, although I had already provided one. So that one still needs some research, but everything else is working now.
Not sure what Google is referring to as "Less secure", but it surprises me that Apple's client is considered "Less Secure" 😀. Also still find it odd that Mail had no trouble setting up my Gmail account, but then required all this tweaking to get the Telus mail to work.
Ok, I got it working on the iPhone 14 Plus as well. Here's what I found - on the Account page in Mail settings, touch SMTP, then the smtp.gmail.com entry. Here -
Server - toggle OFF
Actually enter the user name and password, including the telus.net domain
Toggle Use SSL ON
Touch Done
It verifies your entries and ticks them off as it goes.
Back on the Account page, under "Incoming Mail Server", ensure user name and password are entered, again including the "telus.net" domain for the user name.
When you then touch "Done", it verifies the values and ticks off the entries as it goes.
Once all this was done, I went back into the Mail app, and Voila! it connected and is working fine now.
Hopefully, this helps you.
