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Telus email accounts not working on new MacBook Air
Hi; I have a new MacBook Air [Sonoma 14.2.1] on which I am not having much luck accessing emails using Mac Mail. I also have a desktop iMac on which I am accessing my Telus accounts just fine. I hav...
Hi Chris. (and others)
I ran into the same problem. MacOS Sonoma and Apple Mail. Here is what worked for me, and should for you.
Definitely use the documented TELUS procedures to tell Google I want to use "less secure access" to the email.
Then
Open the Apple Mail app, select Add Account and then DO NOT choose Google on the next prompt.
Instead, select "Other Mail Account".
Fill in the Email Address as your TELUS email address, Password as your TELUS email password.
Click on Sign In.
After a long wait, the access will fail, but you then have the option to change the email server.
Change to smtp dot telus dot net to smtp dot gmail dot com
AND
Change imap dot telus dot net to imap dot gmail dot com
Give that a try.
Your new inbox will be named TELUS, but you then have the option to rename it to whatever makes sense to you.
Give that a whirl and report back here so others can benefit.
Cheers.
I am in the same situation, and I'm fairly certain this is an Apple Mail issue. The Mail app in Sonoma does not provide an option to set the "Less Secure Authentication" setting, as far as I can tell. I also tested this with the Outlook and Thunderbird clients for Mac, and neither one had any trouble setting up the connection automatically - no intervention, no tweaking.
Also submitted a bug report to Apple, but I'm not holding my breath !
Forgot to mention - I'm on a MacBook Pro M3 Pro. For what it's worth, my iPhone SE had no trouble (migrated from iPhone 8 about 6 months back), while my wife's iPhone 14 Plus fails and so does her 3 year old MacBook Air (also running Sonoma). The Air has never previously used the Mail app - only tried after I ran into the problem with my MacBook Pro.
