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Telus Door to Door Technician never showed
I needed some advice. i've been with Telus for over 2 decades and had a decent experience. I was scheduled for Telus Fiber Migration (from Copper). I had door-to-door reps come to my house in m...
So as a solution if anyone has to refer to this again:
Remember to ask for an email verifying the info and insist on it. The door reps said i wouldn't get one, but they had made the notes in the system, but those notes don't show to Telus reps.
Eventually, i asked the regular phone rep to transfer me to retention rep and i gave up with them and asked to speak with a Telus Retention Manager. Suprisingly and luckily the Manager was in BC and she was actually able to understand what i'm saying and help me. She applied the discount and we were able to get the general price, but i wasted 4 hours. Lol.
So as a solution if anyone has to refer to this again:
Remember to ask for an email verifying the info and insist on it. The door reps said i wouldn't get one, but they had made the notes in the system, but those notes don't show to Telus reps.
Eventually, i asked the regular phone rep to transfer me to retention rep and i gave up with them and asked to speak with a Telus Retention Manager. Suprisingly and luckily the Manager was in BC and she was actually able to understand what i'm saying and help me. She applied the discount and we were able to get the general price, but i wasted 4 hours. Lol.
