Forum Discussion
Telus didn't cancel my acount, charged me, and refuse to refund me
I'm so tired of wasting my time on the phone, and. no one will reply to email, I requested to cancel my Internet and Business Cable, you canceled my Cable, but not the the Internet due to a "gli...
El-Eric
Community Manager
Community ManagerHi telususer1234 - from what you are describing I would say that what you were told is correct. Because you cancelled after your bill printed you will receive a refund from the date of your billing cycle until the date of cancellation and it will be done automatically by the system.
You do not need to pay the $168 if you don't want to, the only thing that will happen is that next month you'll have a late fee. We usually only report to the credit bureau when an account is delinquent and it has been sent to collections.
I would say to pay the $168 to avoid the late fee and receive the refund next month if you want to do things by the book. I understand that the $168 was charged due to our error but even if we credited the amount you would receive a refund next month and then we would be forced to debit the amount and then the month after that things will be back to $0.
How would the refund typically be processed? To the credit card that was debited. No one will even tell me how much of a credit it will be, which is the frustrating part. I asked for the email, telling me it would be the full $168 like the rep told me on the phone and they emailed me the email above which doesn't specifically say I'm going to get the refund of $168 like she said.
I canceled my services for March 30th 2024 by phone on February 29th. My bills are usually $140 for cable and internet and they charged me $168. I'm hesitant to pay the bill since the TOS say to contact people before paying the bill, otherwise I'm basically agreeing to the charges. I can't not pay my bill, it's so frustrating.
- El-Eric
Yes - the refund will be placed on your credit card if you have it as a pre-authorized payment.
To say exactly how much your refund will be is hard to say without looking at the account. There's partial charges, potential additional charges, cancellation fees if they are applicable, etc. Unfortunately waiting for your next bill will be the best way to tell
