Forum Discussion
Telus Connect is showing neighbours' hardware...
Originally posted on Reddit but I was asked to post here... The title says it all, really. I haven't used the Telus Connect app for a while, and when I logged in today, it's showing the neighbours' Hub, Boost and Optik TV, along with all of their connected devices. When I log directly into MY Hub via a browser, however, I can see all my hardware and other details. I'm going to hazard a guess that this is a huge privacy issue, as I have access to all their settings and such. Is someone at Telus going to get this sorted for me?
5 Replies
TELUS_SupportOfficial Support Team
Hi lorissimo - thank you for posting. We'll send you a private message to sort this out
I am having the same problem. What do I do to get it fixed?
- TELUS_Support
spider23 We'd like to get a little bit more info. Can you help answer a few questions:
- Which Province are you located in?
- Are you on a home or business account?- Which router are you using?
Thanks!
