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Telus connect app will not load device tab
Hi there! I went into my telus connect app to pause devices to try and limit the amount of wifi my children use and now I can't get into the devices tab to unpause them. It won't load and it keeps say...
It's frustrating for sure. Here's how I resolved my problem. Using the connect app I forgot my boosters. Meaning I deleted them. Then I rebooted my modem and on the modem I turned off the wireless from the router web page. Then I reinstalled my boosters. First obviously the one hardwired to the modem. You'll need all the admin password. Follow the instructions on the Connect app for installing boosters to your network. It takes a while for it to reboot to solid blue light so be patient. Then I installed the 2nd booster at a remote location. Again follow the instructions from the Connect app. Leaving the modems wireless off I then reconnected all my devices to the boosters. It worked and all my devices now appear on the connect app.
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Community Manager
Community ManagerHello. Since you've already tried all the first step troubleshooting to no avail, your best bet may be to reach out directly to our Mobility team at 1-866-558-2273 so they can investigate further from their end.
