Forum Discussion
WilliamL
4 years agoFriendly Neighbour
Telus Connect and Parental Restrictions Issues
So this is a bit frustrating. I have been using the parental restrictions on my kids ipads just fine until recently. Now these ipads just stopped working on the wifi during the day and the app won't ...
CarlosF
4 years agoNeighbour
Yeah. Only the devices that are in the parental thing were not working. The app seems not working now when i open it.
Not sure if we are the only unlucky?
CarlosF
Not sure if we are the only unlucky?
CarlosF
Mvolen1
4 years agoNeighbour
Having the same issue . All my kids think I’ve done something because mine works .hopefully Telus figures it out soon .
- WilliamL4 years agoFriendly Neighbour
Who knows. I couldn't even find a place to submit a helpdesk ticket. I had to physically call Telus and wait on hold nearly an hour. I ended temporarily fixing my issue after factory resetting the modem so i hung up assuming it was fixed. Then the problem came back later.
My app seems to be working for now.
- CarlosF4 years agoNeighbour
My app is working too now but I don't think I will be using it again...
- NFtoBC4 years ago
Community Power User
We don’t, unless a Telus team member replies. This is a customer-driven forum for sharing ideas and supportive experiences.