Forum Discussion
WilliamL
4 years agoFriendly Neighbour
Telus Connect and Parental Restrictions Issues
So this is a bit frustrating. I have been using the parental restrictions on my kids ipads just fine until recently. Now these ipads just stopped working on the wifi during the day and the app won't ...
CarlosF
4 years agoNeighbour
same issue here today. Do u have boosters? Did u reset the modem or booster to factory ?
- WilliamL4 years agoFriendly Neighbour
Just to clarify. Is it only devices on your parental restrictions profile that are not working on the wifi?
- CarlosF4 years agoNeighbourYeah. Only the devices that are in the parental thing were not working. The app seems not working now when i open it.
Not sure if we are the only unlucky?
CarlosF- Mvolen14 years agoNeighbourHaving the same issue . All my kids think I’ve done something because mine works .hopefully Telus figures it out soon .
- WilliamL4 years agoFriendly Neighbour
The ipads stopped working again.
I have no boosters. The steps that seemed to temporarily fix it was finally being able to get into the parental profile section of the Telus Connect app, deleting the profile, then factory resetting the modem. I had done a few power cycles on the modem earlier but no luck.
Something is still going on. The ipads I had finally got working earlier now will not connect to the internet and the Telus Connect App gives me an error when opening.