Telus charging us TV subscription, we don’t even have a TV in the house.

Hello Kai, first, thank you for being with TELUS for nearly 20 years. That kind of long-term loyalty means everything to us, and reading about your experience over the past few days is genuinely tough to hear. Having a service on your bill that you don't use—and shouldn't have—is frustrating enough on its own. Passing you around from person to person without clear notes or follow-through is completely unacceptable, and I sincerely apologize for the headache this has caused you and your wife. 

Our team here will be happy to investigate this further so we'll send you a private message in order to get more information about your TELUS account, thanks.