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Telus charging me an additional $5/mo on a 2 year fix term contract
So basically, when Tony, who came to our building in Richmond back in July/August 2019, when we upgraded our building optics told me we are guaranteed to be on a fix term of $60/mo internet services ...
Well, I just spent an hour on the Telus customer support line, through two customer service agents. Maria and Jessa fixed the problem for me. I won't go into details what they did, but my initial irritation with Telus and the sales guy who sold me Telus a few months ago has been completely mitigated by these two customer support reps.
Of the entirety of my adult life, I have never had such amazing customer service. These two were professional, friendly and went out of their way to make things right for us.
If ever Maria and Jessa read this, THANK YOU.
Just out of curiosity, was it their booster that you were being charged for? I know that it is not free and they would charge $5 per month for a few months or something like that for its boosters.
Hi Lodaka, the break down of our bill looks like this:
$60/mo for 150/150 internet, $0.45/mo for PikTV and $9.55/mo for Easy Payment (Equipment Financing). Then the taxes on top of that. It normally came out to $77.24.
They gave us $250 credit. So we got 'free' service for the first 3.5 months. The $5/mo apparently is happening with all Telus users and it's for the upgrade of their networking hardware or something like that. That's supposed to happen starting Dec 1st.
However, after speaking with someone from their Loyalty Department, they made it so my sign-up cost is fixed for the next two years and I am actually going to pay less, because we rarely use PikTV.
Got you. Thanks for posting this by the way. This along with a couple of other posts got me to check my billing as well.
