Forum Discussion
Telusjunkie
3 years agoNeighbour
Telus box not working properlyx
I am having problems with FFW, rewind, pause and stop on my Optik TV box. I think they are called "quick tricks"? I have tried, resetting the box (unplugging), rebooting the router and the pvr, taki...
Nighthawk
Community Power User
3 years agoThe router should have nothing to do with the issue you describe if you're having issues with the PVR itself. Unplugging the set top box is merely a reboot. A reset is something different and should only be done after talking with tech support.
It really sounds like a remote issue. Have your flat out replaced the batteries in the remote? If it's not batteries and there's a hardware issue with the remote, there's no real troubleshooting for that. It would need to be replaced. That is an easy process so if you haven't already, contact tech support.