Forum Discussion
Telus box Netflix, Amazon Prime 5.1 sound
It seems that I have 5.1 sound for many live tv shows, as well as Apple TV and Disney+, however it seems that when it comes to Netflix and Prime TV, all I get is 2ch stereo. I don’t see anywhere where there’s an option to change the sound setting for Netflix or Prime. I’ve seen a lot of older posts here regarding this. Just wondering if this is still an issue for anyone else or if there is a fix available?
4 Replies
TELUS_SupportOfficial Support Team
We've checked with our team on this, and will advise when we hear back!
Hello, just wondering if you heard back from your team on this issue or not. I still have not heard anything in reply.
- TELUS_Support
We checked with our team and they advised the best place would be under Settings ---> Device Settings ---> Device Preferences ---> Display & Sound ---> Advanced Sound Settings ---> Automatic or Manual. Also, it'd depend on the content being watched of course. If watching content that only supports stereo, then that's the output you'll get. Hope that helps!
