Forum Discussion
Telus and the frustrating experience I've had with them.
I've been in a uphill battle with Telus over internet for about 2 years now and I've had enough as they no longer respond to my messages and I'm not willing to contact them if nothing is changing. I'...
Hi. I have had this iPhone SE for going on 3 years. I never have been able to connect to the internet. I had to pay for tethering to get my iPad to get wifi off my wifi hotspot on my phone. My iOS is 10.3.3. Cannot update. My back up is 178 weeks no back up. Went to Telus stores. Lots of tech people told it's working on their end!!
I am so fed up. The guy who got me on the internet changed our plan. So after 10 g it. Gets slower. 6 days in. Low internet now. Not. No internet. At least before you could connect. Now neither the iPhone or iPad will work after I have used my data.
I AM A VERY UNHAPPY CUSTOMER. I WANT THIS FIXED OR REPLACED.
HAS ANYONE HAD A SIMILAR EVENT? WHAT DID TELUS DO??
I AM LOOKING FOR IPHONE DARA,INTERNET INTHE HOUSE AND TV BUNDLE. I LIVE IN WINNIPEG BEACH MB. DOES ANYONE GET A BUNDLE OUT HERE??Rogers?? Any help and opinions are appreciated. Thanks Tracey
I am so fed up. The guy who got me on the internet changed our plan. So after 10 g it. Gets slower. 6 days in. Low internet now. Not. No internet. At least before you could connect. Now neither the iPhone or iPad will work after I have used my data.
I AM A VERY UNHAPPY CUSTOMER. I WANT THIS FIXED OR REPLACED.
HAS ANYONE HAD A SIMILAR EVENT? WHAT DID TELUS DO??
I AM LOOKING FOR IPHONE DARA,INTERNET INTHE HOUSE AND TV BUNDLE. I LIVE IN WINNIPEG BEACH MB. DOES ANYONE GET A BUNDLE OUT HERE??Rogers?? Any help and opinions are appreciated. Thanks Tracey
- Nighthawk
Community Power User
Can you please clarify if the problems are with your iPhone SE or your iPad? They way it's written I can't quite tell. It sounds a lot like you have Apple problems though. You may want to take a trip to the Winnipeg Apple Store and talk to some people there about either device.
If it's your iPad that's stuck on iOS 10.3.3, which model is it? If it's a fourth generation iPad, iPad OS 10.3.3 is the last version it can get. You need a newer iPad if you want a more current OS. If it's a newer iPad, that's an Apple issue. Telus does not provide the OS updates. They come directly from Apple. (You can find your iPad model on the back of the iPad or by going to Settings > General > About)
If it is the iPhone SE that is stuck on iOS 10.3.3, that's something you'll need to get help from Apple on. Again, Telus does not provide the OS updates. If you can't back it up? Also an Apple issue. If you have a PC, download iTunes and do a full backup of the phone or iPad, if you have the drive space. You can often do an iOS update from there, if the device can get a newer OS, but I would ensure you have a current backup first and likely have talked to Apple first as well. Telus doesn't offer iPhone backups.
As for the internet, is it your phone that cannot connect to the cellular internet directly or the iPad? If you are able to tether the iPad to your iPhone then the iPhone would have internet access and the iPad is capable of using wifi. If the iPad can't directly access the internet, is it a cellular iPad or just wifi? What app are you trying to use to access the internet? What error messages are you getting? Are you trying to use cellular data in place of your home internet connection? If you have home internet and you can't connect your phone or iPad to it, you'll want to speak to your service provider. Telus doesn't offer home services in Manitoba.
