Forum Discussion
Telus and the frustrating experience I've had with them.
I've been in a uphill battle with Telus over internet for about 2 years now and I've had enough as they no longer respond to my messages and I'm not willing to contact them if nothing is changing. I'...
RonAKA If telus will install the fiber have it put in . The selling of your house someday may depend on fiber being there..Where i live fiber was installed and sure telus reps (summer students) tried to sell the feature several times for a year. I waited a year then had them hook it up AND STAYED ON SAME 15/15 PLAN AT SAME COST. But after 6-8 months of going over data cap had it changed to 25/25 and had phone put on fiber also. I have heard of sales falling through because people needed the speed for running their work from home. The 25 plan is all the 2 of us need. I use telus satelite and we are happy with both protucts. Polecat
Yes, I have agreed to let them bring the fiber to my house and I now have the lawn ornaments in my yard to get it done. However, I can't see any reason to agree to switch from Internet 75 to Fiber. I'm paying $52 a month with unlimited data for the Internet 75, and I think Fiber would be in the $90 a month range. But, perhaps they provide some kind of a new service deal.... It will have to be pretty good to make it worth a switch.
$52 a month for internet 75 is a good deal, I believe the regular price is $90.
- TELUS support:No worries. technician also did his best. When he was here the signal was acceptable. However, it’s now a couple hours later. I waited several minutes on the Ethernet connected PC to load Oakly speed test. Eventually, I got this unable to connect to the internet sign.Then I tried next to the booster in the den. Again waited several minutes. Eventually was able to get 5.4 MpsMeanwhile, back upstairs to ethernet based PC I am still waiting for a connection 10 minutes laterScreenshot. No connectionTo TELUS supportI am quite sure that there nothing you can do to fix this. It seems we are just too far away from the Telus "Box" at 32 and 200 St. A single line simply does not have the capacity to give us a dependable connection to the internet. There is too much of what you call "attenuation". A fancy word for "unreliablity".Our Smart TV also says the TV is connected to the network, but not to the Internet.Over the past few years I have wasted an incredible amount of my time to get this to work. It is quite obviously beyond repair. I appreciate the efforts of the technicians. It's not their fault. 'Telus clearly should not be selling internet service in this area of Langley. I'll be speaking to someone about this. I'm totally fed up. It is not even worth half the amount we pay for it. We should we getting 75% of 15 Mbps. At best we get an average of 8-10, but only when there is any connection at all. All intent connection are constant interrupted. I can’t even use my wireless printer. I spent three days trying to figure out why it was Offline. I think I will need to look for another provider.
It was a two year negotiated package with Optik TV. Fortunately I have a Shaw connection to the house and that helps with negotiations. I guess the PureFibre to the house will give me another option when the two years is up.
