Forum Discussion

MarcusSong's avatar
MarcusSong
Neighbour
6 years ago

Telus and the frustrating experience I've had with them.

I've been in a uphill battle with Telus over internet for about 2 years now and I've had enough as they no longer respond to my messages and I'm not willing to contact them if nothing is changing. I'...
RonAKA's avatar
RonAKA
Rockstar
6 years ago

I live in a 40 year old neighbourhood that was built with copper of course. However, it is common to have two copper lines going to each house so you could have two different land lines with different phone numbers. My current service uses both those copper feeds to give me higher speed. I get about 80 Mbps down and 20 Mbps up. It is called a bonded modem. They basically split the data at the wire center, send half down each line, and then join the data back together in the modem at your house. I find it works well, and my Optik TV works well too. I think I can get about 4 HD channels at the same time. So, you might want to ask to see if you have two lines and if a bonded modem service could be offered.

 

Telus has spent this summer digging up everybody's lawn to install fiber, and I expect it will to be to my house in the next month or so. However, I can't think of any reason why I would get it, unless they offer it to me at a lower price than what I am currently paying for the bonded modem service. Currently it looks like they will want about 25% more for for fiber than what I am paying now. That is a no go for me. 

polecat's avatar
polecat
All-Star
6 years ago

RonAKA  If telus will install the fiber have it put in . The selling of your house someday may depend on fiber being there..Where i live fiber was installed and sure telus reps (summer students) tried to sell the feature several times for a year. I waited a year then had them hook it up AND STAYED ON SAME 15/15 PLAN AT SAME COST. But after 6-8 months of going over data cap had it changed to 25/25 and had phone put on fiber also. I have heard of sales falling through because people needed the speed for running their work from home. The 25 plan is all the 2 of us need. I use telus satelite and we are happy with both protucts.  Polecat

  • RonAKA's avatar
    RonAKA
    Rockstar
    6 years ago

    polecat 

    Yes, I have agreed to let them bring the fiber to my house and I now have the lawn ornaments in my yard to get it done. However, I can't see any reason to agree to switch from Internet 75 to Fiber. I'm paying $52 a month with unlimited data for the Internet 75, and I think Fiber would be in the $90 a month range. But, perhaps they provide some kind of a new service deal.... It will have to be pretty good to make it worth a switch.

    • buckycat's avatar
      buckycat
      Leader
      6 years ago

      $52 a month for internet 75 is a good deal, I believe the regular price is $90.

      • Peterfedup's avatar
        Peterfedup
        Neighbour
        5 years ago
        TELUS support:
         
        No worries.  technician also did his best.  When he was here the signal was acceptable.  However, it’s now a couple hours later.   I waited several minutes on the Ethernet connected PC to load Oakly speed test.   Eventually, I got this unable to connect to the internet sign. 
         
        Then I tried next to the booster in the den.  Again waited several minutes.  Eventually was able to get 5.4 Mps
         
        Meanwhile, back upstairs to ethernet based PC I am still waiting for a connection 10 minutes later 
        Screenshot.  No connection 
         
        To TELUS support
         
        I am quite sure that there nothing you can do to fix this.  It seems we are just too far away from the Telus "Box" at 32 and 200 St.   A single line simply does not have the capacity to give us a dependable connection to the internet.  There is too much of what you call "attenuation".    A fancy word for "unreliablity". 
         
        Our Smart TV also says the TV is connected to the network, but not to the Internet. 
         
        Over the past few years I have wasted an incredible amount of my time to get this to work.  It is quite obviously beyond repair.  I appreciate the efforts of the technicians.  It's not their fault.   '
         
        Telus clearly should not be selling internet service in this area of Langley.  I'll be speaking to someone about this.  I'm totally fed up.   It is not even worth half the amount we pay for it.   We should we getting 75% of 15 Mbps.  At best we get an average of 8-10, but only when there is any connection at all.   All intent connection are constant interrupted. I can’t even use my wireless printer.  I spent three days trying to figure out why it was Offline. I think I will need to look for another provider.  
Related Content