Forum Discussion

LatenCi's avatar
LatenCi
Neighbour
6 years ago
Solved

Telus and bad routing?

I play a game that requires low latency. The servers I connect to in order to play with my peers are located in Chicago, Denver, and Dallas. Chicago, among the server list, has the best ping with a c...
  • Nighthawk's avatar
    6 years ago

    If the Chicago servers were originally giving you up to 60ms to begin with, does an increase to 70ms really affect game play that much? For the games I play with Chicago based servers, I typically see 55-60ms average.

     

    Simply saying Telus needs to fix their routing isn't going to fix the issue because there are a huge list of servers in Chicago across many hosts/providers, connections and routes. They all won't have the same issue. It may not even be a routing issue causing the small increase in latency. The cause may very well also be outside of Telus' network as well. You need to provide more specific information to even begin to diagnose the problem. 

     

    1. Which game(s)?
    2. Which platform? (PC, Xbox, PS4, etc)
    3. Do you have the server addresses?
    4. Have you contacted support for the game? (even though they're typically useless for latency issues)
    5. Are you just going by in game latency or if not, how are you testing it?
    6. Which router are you using? How is your connection set up?