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NwLifestyleMntr's avatar
NwLifestyleMntr
Neighbour
2 years ago

Telus-21T freezing

Has anybody had any experiences with the 21T Android TV box freezing up?  I've called Telus 3 times already about it, and I'm on my 2nd box already.   IMHO, these 21T boxes are a piece of junk & Te...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Here are a few additional troubleshooting steps that may help improve the performance of your 21T box:

 

  • Clear Cache: Go to the settings on your Android TV box and clear the cache for the apps that you frequently use. This can sometimes resolve performance issues.
  • Software Update: Ensure that your Android TV box has the latest software updates installed. Go to Settings > System > About > System Update.
  • Factory Reset: As a last resort, you can perform a factory reset on your Android TV box. This will restore the box to its original settings. Go to Settings > Device Preferences > Reset > Factory Data Reset. Please note that this will erase all your data and settings, so make sure to back up any important information.
  • Optimize Network: Since your WiFi signal strength is strong but issues persist, consider using a WiFi extender or a powerline adapter to improve the stability of your connection if running a wired Ethernet is not feasible.

We understand that these steps might be similar to what you've already tried, and if the problem continues, send us a private message.

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