Forum Discussion
TELUS & SHAW NIGHTMARE
TLDR: Canadian ISPs need to get their crap together. Telus did not inform me I could no longer have internet until I called in on install day. The excuse they provided is either BS. If SHAW is not g...
Sound to me more like the builder signed a deal with Shaw to service new home construction, not letting Telus have access. The builder gets a kickback. Happens all the time.
I spoke to the builder and this is not the case. Neither shaw nor Telus can explain what's going on.
It's not untypical to have a shared conduit in my neck of the woods. Our house in Pitt meadows and our old house in surrey both shared the same orange conduit with both services.
I guess I am mad I can no longer get purefiber but I just don't see how one isp can prevent the other from operating.
- A-B
Community Manager
Hello! Are there any updates for your situation on this? Let me know when you can, thanks!
- After approximately a month and a half wait I was updated today.A third manager opened a ticket and closed it because according to higher ups at telus, I can not run my own private conduit at my own cost.I wasn't given any reason aside from blame shaw...There's enough capacity to hook up me and more houses, the problem is telus won't run conduit to us and won't tell me how I can run it myself on my penny.I have been on this case for a while, its frustrating to have to reach out myself just to find there is no answer and I have to wait more.
