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TELUS / Gmail Ongoing Issues
So randomly on the evening of Friday, September 05, 2025 at around 21:00 (9:00 PM), my telus.net e-mail with TELUS / Gmail stopped working.
There were NO upgrades, NO software updates, NOTHING - it...
Retired telus email tech. 3rd party programs for getting email are out of scope as we have no control over settings, program updates, compatibility. I always had customers check their email by going to our email site if your not able to retrieve from our site then it would be a telus issue. But if you are able to retrieve from the site but not through apple mail, outlook, Gmail etc then it's a computer or software issue which we refer customers to a computer tech. As you said in 1st step email not full and password worked so I assume that you were able to retrieve through webmail if so then unfortunately it's out of scope. However there are great troubleshooting guides at telus.com which hopefully will help otherwise you would need to have your computer checked.
I appreciate the responses and information provided.
Mysteriously today (September 10, 2025) - things started to work again with NO CHANGES made by me at all.
I had a phone call with a TELUS escalation manager on September 10, 2025 who admitted that, "there were updates on the Gmail side" (without saying what these were). He also informed me that TELUS appears to have no mechanism to contact Google about Gmail related matters. Wow! TELUS has great negotiators - they are paying money to have Google host TELUS mail for them with no support provided. TELUS is likely paying Google a pretty penny for poor service. Even Microsoft provides customer service. TELUS could have done a lot better by choosing ANY OTHER provider than Google...
And more oddly - a family member on Saturday, September 13, 2025 had the EXACT same thing happen. E-mail wouldn't come through. A few hours later things started working normally again.
I HIGHLY suspect that Gmail is doing maintenance - it would be great if TELUS had informed users of this. Wait - they said they don't have a way to contact Gmail / Google - I guess this would be problematic for notifications then...
