TELUS / Gmail Ongoing Issues

Retired telus email tech. 3rd party programs for getting email are out of scope as we have no control over settings, program updates, compatibility. I always had customers check their email by going to our email site if your not able to retrieve from our site then it would be a telus issue. But if you are able to retrieve from the site but not through apple mail, outlook, Gmail etc then it's a computer or software issue which we refer customers to a computer tech. As you said in 1st step email not full and password worked so I assume that you were able to retrieve through webmail  if so then unfortunately it's out of scope.  However there are great troubleshooting guides at telus.com which hopefully will help otherwise you would need to have your computer checked.