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TELUS / Gmail Ongoing Issues
So randomly on the evening of Friday, September 05, 2025 at around 21:00 (9:00 PM), my telus.net e-mail with TELUS / Gmail stopped working.
There were NO upgrades, NO software updates, NOTHING - it...
Retired telus email tech. 3rd party programs for getting email are out of scope as we have no control over settings, program updates, compatibility. I always had customers check their email by going to our email site if your not able to retrieve from our site then it would be a telus issue. But if you are able to retrieve from the site but not through apple mail, outlook, Gmail etc then it's a computer or software issue which we refer customers to a computer tech. As you said in 1st step email not full and password worked so I assume that you were able to retrieve through webmail if so then unfortunately it's out of scope. However there are great troubleshooting guides at telus.com which hopefully will help otherwise you would need to have your computer checked.
Today (September 09), I had an almost two-hour technical session with a TELUS technical representative that was understanding but the issue was not resolved.
I then had an over one hour discussion with a Microsoft agent about the issue and still no final results. Right now e-mail does kind of work on Outlook (PC) and Apple Mail (iPhone and iPad) but get this - it takes over two hours to synchronize a day of e-mails.
Based on the number of steps attempted and disconnections of e-mail from Outlook, recreating profiles and the like, I'm now 100% certain something has happened with my TELUS / Gmail account. Why? How do I know this?
Here's why - NO third party programs (Apple Mail on an iPad, Apple Mail on an iPhone and Outlook on three different windows machines) work. This means it's a settings problem or some type of an ACCOUNT problem. When this started on Friday night (September 05), I had made no changes to any such settings...
