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inAjet's avatar
inAjet
Organizer
12 months ago

"Television signal has been lost"

Hello, all.   I choose to use my own router, so my setup is Telus NAH—>own router—>Telus Optik PVR. I have port 1 of the NAS bridged, to which the router is connected. This setup has always been wo...
Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
12 months ago

The PVR cutting out after 5-10 seconds is a clear indicator that the router it's connected to, the Eero, doesn't support multicast packets. Live TV requires it. The Telus hardware has multicast enabled by default. Very few third party routers properly support multicast, if at all. If the Eero doesn't support multicast, then you'll need to connect the PVR directly to one of the other ports on the NAH if you intend to keep using the Eero for the rest of your devices.

  • inAjet's avatar
    inAjet
    Organizer
    12 months ago

    Thanks for confirming this. That means either I need to figure out if there’s a way to enable multicast support on the router, or switch to a very cumbersome setup.

     

    Would bridging my third party router instead of the NAH make a difference?

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