Forum Discussion
Technician appointment
Telus scheduled an appointment for a technician to set up my wifi today (I am in a newer building, with pre-wired Telus setup), for some reason it is not working) from 11 am-1pm. No one showed up. ...
A Telus technician finally showed up, ten days after I moved in. The technician assured me I would not be billed for his attendance and made notes on my file to ensure I would not be billed. Despite Telus managers also assuring me many times during my phone calls that I would not be billed for the time I was without wifi service, and promised me a credit for my trouble, and that I would not be billed for the technician's attendance, I received my first bill one week after the technician attended: $240.27. Of course, I was billed for the technician's attendance. Of course, there was no credit. Of course, I am left to try to reach someone at Telus to correct the mess. No one has answered my chat messages.
I do not think that anyone I spoke with at Telus during my many phone calls knew what they were doing. I don't think they had any responsibility. I don't think they were managers/supervisors at all. Does Telus hold their employees accountable for their promises to customers at all?
