Forum Discussion
DuncanFindlay
6 years agoNeighbour
System compromised?
I called TELUS Jan 10th for the purpose of topping up my account and getting details of minutes remaining. The rep beat around the bush and said he would take care of everything. Don’t be conce...
- 6 years ago
DuncanFindlay First thing monday morning phone billing and have them verify that your account has not being compromised. Did you get the followup agents name also the other persons name to. Billing can find out what numbers you phoned and make sure things are ok. Have them let you know by way of an email so you have hard copy. New passwords are in order for you for sure. Good luck Polecat
polecat
6 years agoAll-Star
DuncanFindlay First thing monday morning phone billing and have them verify that your account has not being compromised. Did you get the followup agents name also the other persons name to. Billing can find out what numbers you phoned and make sure things are ok. Have them let you know by way of an email so you have hard copy. New passwords are in order for you for sure. Good luck Polecat
NFtoBC
Community Power User
6 years agoEven sooner than Monday. TELUS service is available 7 days. Their contact number is in the Contact Us link at the bottom of the page.
You can check your prepaid balance and minutes remaining online. No need to call.
You can check your prepaid balance and minutes remaining online. No need to call.