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Switching to Prime Video randomly
I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly. We have been watching recorded shows, with no one touching the remote, and Prime Video just starts. I don't...
Hi everyone, a quick update that Amazon has deployed a fix for this issue and this is now resolved. The issue originated from a bug within the Prime Video app on handheld devices that causes random start-ups on the boxes. Please ensure you have the latest Prime Video app on the phone or tablet that you're using. If you're still experiencing this issue, please chime in and let us know. Thank you for everyone's patience while we worked with Amazon to address this issue.
dru
Community Manager
Community ManagerHi all, we're trying to find the root cause. Can anyone experiencing this issue leave a comment about the viewing platform you're on?
Are you on the cloud-based TV+ platform?
Or are you on the previous set-top box based platform?
Thanks!
STB for me, very frustrating issue
- The issue seems to resolve itself on its own.
Sent from my iPhone
