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Switching to Prime Video randomly
I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly. We have been watching recorded shows, with no one touching the remote, and Prime Video just starts. I don't...
Hi everyone, a quick update that Amazon has deployed a fix for this issue and this is now resolved. The issue originated from a bug within the Prime Video app on handheld devices that causes random start-ups on the boxes. Please ensure you have the latest Prime Video app on the phone or tablet that you're using. If you're still experiencing this issue, please chime in and let us know. Thank you for everyone's patience while we worked with Amazon to address this issue.
Optik-Kate
TELUS Team Member
TELUS Team MemberHi all, we've escalated this case and we're actively working with Amazon to resolve this issue. Thank you for everyone's patience while we work on addressing the issue.
- Any updates to help me resolve this ongoing problem ?
- We are having the same issue as everyone above. Set top box, both the pvr and the regular box. It was happening constantly over Christmas to the point my husband wanted to cancel everything Telus. We called a tech. He did all the rebooting stuff (even though we had tried that ourselves multiple times). The. He said he was going to escalate it and someone was to call me back the next day by 5. Still waiting for that call about 3 weeks later. Then last week it seemed to be a little better with it not happening as much but now today it just happened 4 times k. Less than 10 mins. This is so frustrating and I’m super tired of no one being able to fix this!
