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Switching to Prime Video randomly
I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly. We have been watching recorded shows, with no one touching the remote, and Prime Video just starts. I don't...
Hi everyone, a quick update that Amazon has deployed a fix for this issue and this is now resolved. The issue originated from a bug within the Prime Video app on handheld devices that causes random start-ups on the boxes. Please ensure you have the latest Prime Video app on the phone or tablet that you're using. If you're still experiencing this issue, please chime in and let us know. Thank you for everyone's patience while we worked with Amazon to address this issue.
dru
Community Manager
Community ManagerHi all, we're trying to find the root cause. Can anyone experiencing this issue leave a comment about the viewing platform you're on?
Are you on the cloud-based TV+ platform?
Or are you on the previous set-top box based platform?
Thanks!
- STB for me, very frustrating issue
- The issue seems to resolve itself on its own.
Sent from my iPhone
- I have been reading about this as our upstairs tv does this often to us. The tv is connected to our pvr and pvr model is vip5662W.
Haven’t noticed it on other tvs just the one connected to the pvr. We do watch Amazon Prime on our downstairs tv and wireless optic box. Neither of us have prime on our phones. Cycled the main box and all optic boxes trying to see if that has worked but no joy.- Same story as us We tried the techs tried online sent us a new one said that would be the remedy nope. Same issues I think it’s a Telus issues with the app on the software
- Numerous times today. Anyone else getting the previously mentioned pop up message when watching PVRd programming too? It's super annoying.
- Optik pvr
- Hi all. I’ve been so annoyed by this that I requested a new wireless set-top box from Telus. They actually recommended it and sent one. Went through the whole setup process with the new box (VIP5602W) and within a day it was doing the same ‘jump’ to Prime app. Please figure this out! Absolutely driving us crazy!
- I have been so annoyed by this that I just requested a new wireless set top box from Telus. It arrived. I installed it. Within a day the new box (VIP5602W) is doing the same thing! Absolutely frustrating
I only use the set top PVR. We don't use our other tvs enough to say if it is happening on the wireless boxes as well.
- I am just viewing regular telus TV box - live or PVR program when it happens. Prime has been logged out of all platforms when it happens.
- Also... ALWAYS getting the pop up at the bottom of the screen when watching PVRd programs that says "Press OK button on your remote to browse recordings" when this message is there, I cannot pause, fast forward etc. Sometimes it is therefor a split second, other times for about a minute.
- Set-top box for me.....
- 4K PVR/STB VIP5662W
- Set-top box for me.
