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Switching to Prime Video randomly
I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly. We have been watching recorded shows, with no one touching the remote, and Prime Video just starts. I don't...
Hi everyone, a quick update that Amazon has deployed a fix for this issue and this is now resolved. The issue originated from a bug within the Prime Video app on handheld devices that causes random start-ups on the boxes. Please ensure you have the latest Prime Video app on the phone or tablet that you're using. If you're still experiencing this issue, please chime in and let us know. Thank you for everyone's patience while we worked with Amazon to address this issue.
I haven't had it happen since I posted about it. So apparently talking about it will stop it from happening! 🙂 It's been 2 weeks or so since it last happened, so hopefully it stops happening for you. I didn't do anything to my boxes, so I'm hoping it was a glitch.. Good luck.
I spoke too soon. It's been happening again for the last 4 days, Just randomly starting while we watch tv, or turning it on in the morning and its on the start page, asking who's watching. We've never used the app. We always turn it to channel 424 to use prime. Is there anyway to remove the app from the box?
- Thank you!
